MUST READ BEFORE BOOKING
SALON POLICY.
GUEST POLICY. ABSOLUTELY! NO CHILDREN & EXTRA GUEST ALLOWED! To sustain a private, relaxed environment for our guests, we respectfully request children & extra guest do not attend beauty appointments. We kindly appreciate that children under the age of 18 are not brought to the salon service area unless they are receiving services. This is for their safety as well as to minimize distractions for our guests.
SERVICES TO MINORS. Out The Blu Beauty Bar are adult oriented atmospheres. We do not accept appointments for children under the age of 16 years unless accompanied by a parent. Children under the age of 18 are not allowed in the beauty bar unless they are receiving services. Children under the age of 18 may need a signed waiver and/or be accompaniment by a parent or adult guardian to receive services. Please note, online bookings cannot be made by or for persons under 18 years of age. For more specific information, please call our customer service number 816.469.5565
ELECTRONIC DEVICES. Please keep your electronic devices (ex- phones, ipads, laptops) on silent or vibrate mode during your visit. Also, if you are not being service please take call in a designated area. As well to minimize distractions for our guests.
USE OF PHOTOS. We encourage clients to send "inspiration" photos of the style they would like to considered during the beauty services. We do not produce exact replica of services based off inspirational photo submitted by client. The use of pictures is for a guide only ** Results may vary.
PHOTOGRAPHY/ VIDEOTAPED. By entering our location(s), you give permission to be photographed or videotaped in conjunction with Out The Blu Beauty Bar promotional, advertising, and social media purposes whether known or unknown and hereafter devised.
FOR YOUR COMFORT IN THE BEAUTY BAR. We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. Please note, we do not perform any chemical services during the first trimester of pregnancy. After the first trimester, a doctor’s approval is recommended but not required.
SMOKING POLICY. For the comfort of all of our guests, we are smoke-free environments. This includes electronic cigarettes and vaporizers.
PRICES + TIMES POLICY. below are for estimate only. Up charge will apply for extra time/add-on services. We try to be as prompt and efficient with our scheduling as possible, there are times services require more time than expected. We will try to give a courtesy call to clients when stylists are behind schedule, but in some cases, we cannot foresee the issue, due to chemical processes. Please be aware that each guest has different needs and in certain cases they may be running behind.
PAYMENTS. Payment. Payment must be rendered and larcernyl theft of services will be prosecuted. Contact management for any complaints.
BUSINESS HOURS + SERVICES POLICY. Hours & Services are subject to change based on staff availability and business levels. Please contact store for details
DEPOSITS. We require a working debit|credit card on file to reserve your appointment. For services that require 4-hours or more such as hair coloring, hair extensions, as well, for any reason you are not able to provide a card on hold online. You will receive an invoice to pay a non-refundable deposit of 50% is required. For last minute appointments payment is due in full. Hair for custom wigs and sew-ins can be purchase thru Misty (hair must be PAID IN FULL and a 50% deposit must be made prior to visit).Please keep your electronic devices (ex- phones, ipads, laptops) on silent or vibrate mode during your visit. Also, if you are not being service please take call in a designated area. As well to minimize distractions for our guests.
24-HOUR CANCELLATION POLICY. Your appointments are very important to our stylist. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our stylist will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. Therefore, you are granted one reschedule. However, if last minute cancellations or ‘no shows’ happens again, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO CALL/ NO SHOWS’ will be charged 100% of service amount
As a courtesy, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach out to you and only text and/or email you, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
PREPAYMENTS. Please be advised if at anytime you cancel your appointment within our 24-hour cancellation policy. No refund is allowed, an store credit or gift card will be issue to use towards a future service.
LATE/TARDY POLICY. We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our stylist day by delaying her for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
GUARANTEE SERVICES. We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 3-5 business days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
GUARANTEE SERVICES. Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit with an e-gift card for any of our retail products within 7- days from purchase as long as product is unused and in its' original conditioning.
PROCEDURE POLICY
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have clear terms and conditions, to ensure that business runs smoothly and you, along with everyone else, get the hair treatment you pay for at our salon. Please note when securing your spot with an appointment you are agreeing to the terms and conditions stated below:
NEW GUEST RESERVATIONS
We are excited to have you with us! We thank you for your understanding. We will require a Credit Card to be held on file for all our guests to schedule their appointments. Your information is stored securely with our credit card processor, and we do not have access to view your information. Once card is placed on hold, at checkout, you can select another form of payment with cash, mobile payments, credit card or gift card. Not all services can be booked online – if you do not see the service you are requesting please contact us by phone number 816.469.5565. You may also receive an invoice or alternative ways to reserve for your services on the day of your appointment.
NOTE: An online account + salon waiver is REQUIRED to book an appointment.
CONSULTATIONS
Clueless? Don't Know Where to Start? Let us tell you what’s best for you! Begin by familiarizing yourself with our portfolio of hair and beauty services. This is the perfect place to start planning a well-deserved journey of self-love and relaxation. Set up a consultation to let our un-matched experts help you determine what is best for you, the possibilities are endless! A 15-minute virtual consultation is complimentary and online booking is still required.
VIRTUAL CONSULTATION
You can start a virtual consultation using our proprietary video solution from any device, any time, wherever you are. Follow the instructions so that we can assess your current hair status, seek to understand your desired look, and develop a plan for getting you there. This will ensure your in-salon appointment is scheduled for the correct services and the right amount of time. Virtual consultations allow us to connect and discuss your hair goals without a mask. Allow your stylist to see your face shape and plan a look tailored to accentuate your best features. Discuss your hair history and lifestyle requirements so we can plan the perfect style to meet your needs.
THINGS YOU SHOULD KNOW
APPOINTMENTS: We DO accept Walk Ins based on availability, however, to give you the best attention possible we are an Appointment Based salon. Appointments will typically receive priority over walk-ins. Another advantage with an appointment is that you can select the technician that you would like to perform your service. If possible, try to arrive early for your appointment. If you arrive early for your appointment this gives the salon and technician more flexibility to handle your appointment. This also gives you time to make the most important decision of all …….“WHAT LOOK ARE YOU GOING FOR?”
Please note that we do require a working debit|credit card on file to reserve your appointment. For any reason you are not able to provide a card on hold online. You will receive an invoice to pay a non-refundable deposit of 50% is required. Be sure to read all details and always check our availability prior to placing a non-refundable deposit. Deposits go towards the service and will remain valid and on file for rescheduled or canceled appointments (please refer to our cancellation policy). Deposits must be paid within 10 minutes of deposit of invoice required for an appointment in order to be secured. REMAINING BALANCE IS TO BE PAID IN AT THE TIME OF YOUR APPOINTMENT.
WALK-INs:
We welcome walk-ins on a first come first served basis! You can download our app or call our location the day of to add your name to our waitlist to maximize your chances of success! When you join our waitlist you get a Ready Next text alert that sends you an SMS text message when your wait time gets down to 15 minutes. If a slot is available on the spot you will be seen by an available technician immediately. However, If a technician is not available; if a spot comes available you, you will be contacted in order of signup or based on staff availability and business levels. This DOES NOT confirm you for a service. For any specialized services, chemical services or services that take over 2 hours you will be required to schedule an appointment. Whether you are in need of a slow maintenance salon service or would like to check out our awesome retail, you are always welcome to stop by! PLEASE NOTE: We will give priority to scheduled appointments over walk-ins and due to the small size of the beauty bar, appointments are STRONGLY RECOMMENDED.
WAITLIST: You can call our location 816.469.5565 the day of to see what times are best to come in! If there are no walk-in slots or appointments available, your name will be added to our waitlist. You will get a Ready Next text alert that sends you an SMS text message when your wait time gets down to 15 minutes. Adding your name to the wait-list will maximize your chances of success. This DOES NOT confirm you for a service. However, If spaces become available, you will be offered the opportunity to visit based on the order in which you signed up. If a spot becomes available and your place in line is next; you will be notify via sms/text fifteen (15) minutes prior to head to our location. Please contact store for details. PLEASE NOTE: We will give priority to scheduled appointments over walk-ins and due to the small size of the beauty bar, appointments are STRONGLY RECOMMENDED.
STAND-BY LIST: If you are a membership holder, you already have an appointment and want to change within the 24 hour policy, the technician will see if there are any available seats on alternate date/time. If there are, the technician will charge you a fee based on policy to change your spot and you will be confirmed for the new time. If there aren't spots available, then you'll be given the option to get on the standby list for free. While you wait for your appointment to be changed, you'll keep your spot on the original day. Note: If you'd like to change your appointment before the 24-hour mark, you can change and confirm a new slot on outtheblubeautybar.com website anytime:
For non-members, Silver Loyalty Elite Status Members, Package Service Members and Unlimited Memberships, you'll have to choose a spot that is earlier than the one that you booked.
For members such as Diamond, Platinum, and Gold Loyalty Elite Status Members can pick a spot any time that day during operating hours. Out The Blú Beauty Bar standby service is available for all salon status except for Elite Status Non-Members.
WHAT TO EXPECT (BEFORE|AFTER): Let us tell you what’s best for you! Begin by familiarizing yourself with our portfolio of hair and beauty services. This is the perfect place to start planning a well-deserved journey of self-love and relaxation. Before working on a client, Our professionals will provide un-matched customer satisfaction by rendering excellent service, analyzing the hair, recommending a style or treatment, and may also provide instructions and provide you with quality products that will let you get the same look at home. Once service we are completed with your beauty service we offer a mini shoot so you can share the results of your celebritiy experience.
DETANGLING: Typically there is NO charge for MINOR detangling of your hair. Nevertheless, there IS a charge for detangling when. You haven't combed your hair in a substantial amount of time this causes the service to become fairly labor-intensive. You have just removed a protective style that you've worn more than a month. You have matting or EXCESSIVE tangling due to not combing or detangling. Detangling fees START at $50/per hour. If you would like us to do the detangling prep, please ADD-ON this service upon booking your appointment. If not added, the time may not permit for us to complete the service. This may result to a canceled appointment.
PREVIOUS STYLE TAKEDOWNS: When you come in for your appointment, your hair MUST be ready for your shampoo service. If I have to take your previous style down before I get started on your current service we are using your service time taking down your hair instead of starting on your new style, which throws me behind. It also takes your service into the service time of the next client. Therefore if this happens a charge WILL occur. Depending on the complexity of the takedown and detangling, an additional charge of $30-$50/per hour will be added to your service.
DRYING TIME (THICK | LONG HAIR): As textured hair can take awhile to fully dry. If you'd like to fully dry your set, for ALL NATURAL HAIR SERVICES it must be book no later than 4pm. Won't need full drying for the following services like twist out, curl define you may book later time. If you prefer to leave with your twist in time requirement does not apply.
WHOLESALE INQUIRY
Please email support@outtheblubeautybar.com for a wholesale request, and we'll contact you with information on how to set up a wholesale account.
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