REFUND POLICY

If you need to have a service redone, it must take place within 5 days of the initial service. Adjustments will be made available to you at no cost with in the 5 business days of the initial service. Please note that this guarantee is not in affect if you decide to change the desire look that you originally requested to achieve at your appointment. Changes to services will NOT be honored. 

 

RETURNS POLICY

If you need to return a product, we will gladly accept returns for store credit on any products within 14 days from purchase as long as retail products (not used, tampered, or altered) accompanied by the original receipt within 14 days of purchase will be credited with our gift card. All Gift Card sales are final and not refundable. Our stylists will gladly share their knowledge on how to use any products we offer, and we appreciate your support of our small business!​

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EXCHANGE POLICY

Thank you for shopping Outtheblubeautybar.com. Once an order has purchased-shipped, we do not accept exchanges.

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DAMAGED OR DEFECTIVE PRODUCTS

Damaged or defective products may be returned to SheaMoisture.com after contacting support@outtheblubeautybar.com. Please submit photo images of the damaged or defective product.

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The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Out The Blú Beauty Bar is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

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Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.